Novio Improves Reporting for Retail Chain by 80%

A regional retail chain with 14 stores across the Bahamas and Turks & Caicos faced a growing problem: they had too much data—but too little insight.

82%
Reduction in reporting time. Manual reporting dropped from 5+ hours per week to under 30 minutes, freeing up operations and finance teams.
90%
Increase in inventory accuracy Real-time tracking and forecasting eliminated data gaps and reduced overstock and missed sales.

The Client: A Growing Retail Chain Seeking Data Clarity

A regional retail chain with 14 stores across the Bahamas and Turks & Caicos faced a growing problem: they had too much data—but too little insight.

Store-level sales, online transactions, inventory movement, and staffing schedules were all managed in disconnected systems: Excel, POS exports, manual entry, and weekly WhatsApp reports from managers.

The executive team needed to stop guessing and start measuring performance across all locations—in real time.

The Challenge

  • Weekly reports were outdated by the time they arrived
  • Store managers each used different reporting formats
  • Inventory mismatches led to overstock and missed sales
  • No visibility into top-selling SKUs or regional patterns
  • Financial reports had to be manually compiled by the finance team

The Solution: Novio Data Studios

Novio Group deployed Novio Data Studios, a modular business intelligence (BI) solution that pulls data from sales platforms, inventory systems, and HR platforms into a centralized dashboard.

Within four weeks, Novio delivered:

  • Daily sales and inventory dashboards for all stores
  • Performance benchmarking by location, category, and team
  • Real-time alerts for stockouts and sudden sales dips
  • Financial KPI tracking with drill-down by time, location, and SKU
  • Executive summary dashboards auto-emailed every Monday morning

Results

  • Reporting time reduced by 80% – From 5+ hours per week to under 30 minutes of oversight
  • Increased inventory accuracy by 92% – Due to real-time tracking and better forecasting
  • Improved revenue visibility across all 14 locations
  • Enabled strategic purchasing and promotion planning
  • Empowered store managers to track performance autonomously
“Before Novio, we made decisions based on what we thought was happening. Now we have facts—live, on screen, every day.”
— Regional Sales Director

Tools Used

  • Google Looker Studio
  • Zoho Inventory / Shopify Integration
  • Airtable for store-level overrides and notes
  • Scheduled reporting via Gmail & Slack

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