If you’re currently running a business or plan to be running a successful business in the near future, having dedicated IT experts at your disposal can be highly beneficial. These experts have the ability to protect your business as well as increase efficiency with the use of different technologies. Most businesses today work with Manage Service Providers (MSP’s) to fulfill these needs. Choosing a good MSP can be really difficult, and most business owners don’t know the right questions to ask or how to know if an MSP has the skillset needed. Below are some tips you can use to help your business choose the best MSP to execute your technology needs.
They Are Adaptable
Outsourcing your IT services is a great way to free up internal resources and focus on other areas of your business. By simply specifying what coverage you need, it’s up to your managed service provider to make sure that all necessary resources are available when needed. For example, you might be considering providing customer support outside of normal business hours in order to avoid increasing employee headcount.
They Don't Over Complicate Things
As your company grows, so too does the complexity of its IT infrastructure. This can make it difficult to manage and maintain, especially for smaller businesses that don’t have the resources or expertise needed. Your Managed Service Provider’s job is to help simplify this process by providing a wide range of services that will make your company’s IT seamless and trouble-free. They should be able to help you select the best services for your company based on your needs and budget.
Check Their Track Record
In order to find a solid Managed Service Provider (MSP), it is essential to look at their track record. As the client, you have a responsibility to ensure that the services that you have contracted for will be provided as promised. Before entering into a binding agreement with an MSP, it is essential to ask for references so that you can make an informed decision.
Are They Able to Come On-Site if Needed
As a business owner, it’s important to have a reliable Managed Service Provider (MSP) who can take care of all your IT needs. There may be times when you need on-site assistance and want to make sure your MSP can provide this service. It’s always a good idea to check with your MSP and see what type of on-site support they offer. Within a Service Level Agreement (SLA), negotiating on-site presence and coverage hours for site visits are also a good idea. This way, both parties are aware of what to expect from each other.
Are They Up-To-Date
One of the most important things to look for when choosing a managed service provider (MSP) is their commitment to staying updated on the latest technology. Ask them about their internal processes for providing continual training to their MSP teams and the entire organization. A company that facilitates learning throughout its organization is likely committed to growth and providing excellent service.
These are just a few of the questions to ask and ponder before choosing an MSP. If you’re looking for an MSP to choose from, check out Design Rush for a list of the top MSPs in your space if you don’t think we’re the team to help you. If you do think we’re a good alignment, let’s discuss how we can use technology to help you grow your business.