Virtualization has stimulated the demand for cloud servers and virtual support across industries. It is putting pressure on managed service providers to offer a virtual Chief Information Officer (vCIO) as part of their services. But not everyone is mindful of what this role means and how it benefits them.
What is a vCIO?
A vCIO is a virtual Chief Information Officer who collaborates with a company on a flexible basis. They act as a partner and develop strategic IT goals, roadmap, and budget aligned to business objectives.
What sets a vCIO apart from a standard IT person?
Typically, you call your IT provider for help when issues arise. A vCIO leads a team—who can monitor your systems and infrastructure 24/7—preventing anomalies and proactively addressing issues before it affects your operations.
A virtual CIO is in-charge of futuristic views, monitoring technology trends and how it aligns to the future of your organization. They are responsible for recognizing threats and opportunities businesses can prepare for ahead of time.
With a vCIO, your lapses between the organization and the IT department are bridged accordingly. For instance, when your IT team is regularly patching errors, a vCIO is there to identify the causes behind broader concerns such as new software deployment and integration.
What’s the difference between a CTO and a vCIO?
Some companies hire both a CTO and a vCIO, but the distinction between the two is that a CIO is responsible for technology organization while the CTO is responsible for solving client-facing technical problems.
A CTO reports to the vCIO and stands as the company’s top engineer. The CIO is responsible for communicating the company’s business needs, and the two of them work together in aligning technology within the organization.
Why would I want a virtual CIO?
1. Strategic Advisor
Companies need an expert in managing systems and keeping the operations running with cybersecurity in place. Managers often do not have time to oversee their technologies and sometimes hire someone incompetent or do it themselves. Virtual CIOs manage the entire IT department, ensuring businesses leverage the right technologies to increase revenue while reducing expenses. VCIOs will tell you which applications are futile and purposeful in your business operations.
2. Technical Reporting
Systems behave differently. Understanding the data on how systems behave entails technical knowledge. Typically, technical reports consist of bandwidth conditions, fault detection, or mesh network that an average person could not comprehend. One of the roles of a vCIO is to translate the data in layman’s terms. They can explain it to non-technical stakeholders from an angle that makes sense to them. VCIOs also take actionable items from the derived insights. They work hand in hand with you to resolve issues and proactively approach risks.
3. Cost-effective Benefits
IT staff have a high churn rate of 13.20%. Hiring a vCIO means they can work with you as long as you want or on a need basis. This kind of setup saves you from recruitment, overarching salary, training expenses, employee benefits, and taxes. Most Managed Service Providers include:
- A vCIO in their service
- Access to advanced systems
- 24/7 support
- A fixed pricing plan
How much does a virtual CIO cost?
Most small to medium-sized businesses (SMB) does not have the spending capability to hire a full-time vCIO. For SMBs, hiring an in-house vCIO means an additional wage cost of $150,000 annually. This compensation package does not cover benefits, bonuses, and profit-sharing.
While price hinders SMBs to hire an in-house vCIO, there are other options to receive technical guidance. Freelance vCIO charges an hourly rate that starts at $200 and above. On the other hand, there are vCIOs that charge on a subscription basis. Usual rates start from $2,000 to $10,000 a month depending on the organization’s size and service-level agreement.
When to get a vCIO?
Technology is the backbone of successful businesses. Emails, video calls, file sharing, invoicing, and content production—all of these involve technology. Without proper guidance on how these technologies help your organization, it would only cause issues along the way such as antagonistic applications or being incapable of keeping up with your processes.
You need a vCIO if you’re experiencing one of the following:
- Challenges with retaining talent and coping with IT demand: According to Forrester, 75% of businesses that have a digital strategy in place, only 15% have the skills to execute it. Addressing the skills gap in IT while staying ahead of tech trends is a struggle for companies.
- Desires to spend less on salary: On average, the cost of hiring a vCIO is way beyond a small-medium-sized companies’ budget.
- Need for technical expertise: Regular detailed reports on your current IT systems are crucial for every organization. But, technical compliance is overwhelming for small teams.
- Cybersecurity issues: Cybersecurity is an ongoing issue that can hit your business hard. Having the right defense barriers in place helps your organization against cybersecurity attacks.
- No backup and disaster recovery plan: Data breaches are inevitable. Most companies hit by unauthorized access often end up in black holes.
A vCIO is a crucial role in the technology guidance and strategic vision of your organization. Technology planning entails IT maestros to successfully move parts—infrastructure, servers, and applications—congruent with your business goals.
- vCIOs provide expert advice and strategic guidance to SMBs
- Not all vCIO services are created equal
- A vCIO is efficient and cost-effective for SMBs pursuing managed IT services on a budget
- By hiring a vCIO, you can save costs on expensive talent and have an optimized price for Information Technology
These are some of the things to take into account before hiring a vCIO. If you ticked off one of the items here, schedule a free consultation to understand better how a vCIO can help you.