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Terms of Service

Terms of Service

Terms of Service

Baha Buddy — operated by Novio Group
Effective Date: June 14, 2026 | Last Updated: June 14, 2026

1. Acceptance of Terms

By downloading, installing, or using the Baha Buddy application (“App”) or any related services (collectively, the “Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree, do not use the Service.

These Terms constitute a legally binding agreement between you and Novio Group (“Company,” “we,” “our,” or “us”).

2. Description of Service

Baha Buddy is an AI-powered travel planning application focused on the Bahamas. The Service provides:

  • AI Travel Assistant: Conversational planning powered by Claude (Anthropic)
  • Trip Planning Tools: Itinerary creation, activity recommendations, and venue discovery
  • Flight Search: Flight availability and booking facilitation via Duffel
  • Local Discovery: Restaurants, beaches, resorts, and experiences via Google Places
  • Booking Facilitation: Commission-based referrals to hotels, tours, and experiences
  • Personalization: Tailored recommendations based on your travel profile and preferences

3. Eligibility

You must be at least 13 years old to use the Service. Users under 18 must have parental or guardian consent.

4. Account Registration

You agree to:

  • Provide accurate, complete, and current information
  • Maintain the security of your password
  • Notify us immediately of any unauthorized access
  • Take responsibility for all activities under your account

5. Acceptable Use Policy

You agree NOT to:

  • Use the Service to violate any law or regulation
  • Upload or transmit malicious code, viruses, or harmful content
  • Attempt to gain unauthorized access to any part of the Service
  • Scrape, harvest, or collect data from the Service without permission
  • Impersonate any person or entity
  • Use the Service for any commercial purpose without written consent
  • Submit false, misleading, or fraudulent booking requests
  • Harass, abuse, or harm other users

6. AI-Generated Content Disclaimer

The Baha Buddy AI assistant provides travel recommendations for informational purposes only. You acknowledge that:

  • AI responses may not be 100% accurate or complete
  • We do not guarantee the accuracy or timeliness of AI-generated content
  • You should independently verify critical travel information (visa requirements, entry restrictions, health and safety)
  • Baha Buddy is not liable for decisions made based on AI recommendations

7. Booking and Payment Terms

7.1 Booking Facilitation

Baha Buddy facilitates connections between users and third-party travel providers. We are not the vendor, operator, or provider of accommodations, tours, flights, or restaurants.

7.2 Payment Processing

Payments are processed securely through Stripe. By providing payment information, you authorize us to charge the applicable fees.

7.3 Subscription Plans

  • Subscription fees are billed in advance on a monthly or annual basis
  • Subscriptions auto-renew unless cancelled at least 24 hours before the renewal date
  • You may cancel at any time through account settings; cancellation takes effect at end of current billing period

7.4 Refunds

  • Subscription fees are non-refundable except as required by applicable law
  • Booking refunds are subject to individual third-party provider policies
  • Contact support@noviogroup.com for refund disputes

7.5 Commission Revenue

Baha Buddy earns commission on bookings facilitated through the Service. These commissions do not affect the price you pay to third-party providers.

8. Third-Party Services

The Service integrates with Stripe, Duffel, Google Maps, Anthropic, and others. Your use of these services is subject to their respective terms and privacy policies. We are not responsible for the acts or omissions of third-party providers.

9. Intellectual Property

9.1 Our Property

The Baha Buddy name, logo, app design, software, content, and all intellectual property are owned by Novio Group.

9.2 Your Content

You retain ownership of content you submit. By submitting content, you grant us a non-exclusive, royalty-free, worldwide license to use, display, and distribute such content in connection with the Service.

9.3 License to Use

We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for personal, non-commercial purposes.

10. Privacy

Your use of the Service is subject to our Privacy Policy.

11. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT AI RECOMMENDATIONS WILL BE ACCURATE OR COMPLETE.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NOVIO GROUP SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

OUR TOTAL LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM OR (B) $100 USD.

13. Indemnification

You agree to indemnify, defend, and hold harmless Novio Group from any claims, damages, losses, liabilities, or expenses arising from your use of the Service, violation of these Terms, or infringement of any third-party rights.

14. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Delaware, United States.

Dispute Resolution: Disputes shall first be submitted to informal negotiation (30 days). If unresolved, disputes shall be resolved through binding arbitration under AAA rules, conducted in Delaware.

Class Action Waiver: You waive the right to participate in class action lawsuits against us.

15. Termination

We may suspend or terminate your account at any time for violation of these Terms, suspected fraudulent activity, or extended inactivity.

You may terminate your account at any time through Settings → Account → Delete Account.

16. Changes to Terms

We will provide at least 30 days’ notice of material changes via email or in-app notification. Continued use after changes take effect constitutes acceptance.

17. Contact

Novio Group
Email: legal@noviogroup.com
Web: https://noviogroup.com

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