Results
EnterpriseInsurance Carrier — Archive & Continuity
Digitized a decade of policy archives and implemented disaster recovery infrastructure for a Bahamian insurance carrier, ensuring claims processing capability survives hurricane season.
Engagement type
Digital Transformation
10 years
of archives digitized
Remote
access to all policy files
< 4 hours
recovery time objective
Annual
DR testing protocol
Challenge
The operational problem
A Bahamian insurance carrier maintained its policy archives — underwriting files, claims documentation, endorsements, and correspondence — in a combination of paper files and legacy document imaging systems that could not be accessed remotely. During Hurricane Dorian, the company experienced firsthand the operational risk: staff could not access policy files for weeks, claims processing stalled, and the company's ability to serve policyholders during their greatest need was severely compromised. Leadership committed to ensuring this would never happen again.
Why it mattered
Claims operations had to survive disruption.
The carrier needed policy files available through hurricane season and other interruptions so claims service could continue when clients needed it most.
Approach
How Novio moved the work forward
We designed a two-track engagement: archive digitization and disaster recovery. Track one: we assessed the existing archive volume, prioritized active policies, and deployed a phased digitization program using Docu Island with OCR, metadata tagging, and full-text search. Track two: we designed and implemented a disaster recovery framework — geographically redundant backups, remote access capability, defined recovery time objectives, and tested failover procedures. Both tracks were designed to work together: the digitized archive is the asset that the disaster recovery framework protects.
Solution
What was delivered
A fully digitized policy archive on Docu Island with remote access capability, geographically redundant backup infrastructure, documented disaster recovery procedures with defined RTOs, and annual testing protocols. Claims staff can now access any policy file from any location, and the company can continue operations through any disruption.
Delivered system
Built for usability, governance, and long-term operational control.
Technology & delivery
Capabilities used in this engagement
Each engagement combines strategy, implementation, workflow design, training, and support based on client requirements.
Docu Island
Disaster recovery design
Geographically redundant backup
OCR and metadata tagging
Business continuity planning
Next step
Need a similar outcome for your organization?
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