This policy explains how Novio Group collects, uses, and protects information submitted through our website, consultation requests, business development activity, and project communications.
Last updated: August 15, 2026
01
Who We Are
Novio Group ("Novio," "we," "our," or "us") is a digital transformation consultancy headquartered in Nassau, The Bahamas, with a United States office in Miami, Florida and a Canada office in Edmonton, Alberta. This Privacy Policy explains how we handle personal information when you visit noviogroup.com, submit an inquiry, request an assessment, subscribe to insights, use live chat, or otherwise communicate with us. Novio Group is the data controller for the information described in this policy.
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Information You Provide
We collect the information you choose to submit. Depending on the interaction, this may include your name, work email, telephone number, organization, role, area of interest, organization type, project timing, message, newsletter preference, and consent record. Please do not submit confidential, classified, health, financial account, identity-document, or other sensitive information through the public contact form unless we have provided an approved secure channel.
03
Information Collected Automatically
When you use the website, our hosting and security providers may process technical information such as your IP address, device and browser details, requested pages, referring page, timestamps, and diagnostic or security logs. We also record campaign and source information included in a URL, such as UTM parameters, when you submit a form. Where analytics, session-insight, or live-chat tools are enabled, those providers may also process page views, approximate location, clicks, scrolling, navigation events, chat content, and similar interaction data.
04
How We Use Information
We use personal information to respond to inquiries; assess and prepare for potential engagements; provide requested communications; manage business relationships; route and follow up on leads; operate, secure, troubleshoot, and improve the website; measure content and campaign performance; prevent spam, fraud, and misuse; maintain appropriate records; and meet legal, regulatory, contractual, and dispute-resolution obligations. We use newsletter information to send the insights you requested, and you may unsubscribe at any time.
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Our Basis for Processing
We process information where you have asked us to take steps or provide information, where processing is necessary to perform or prepare a contract, where you have given consent, where we have a legitimate business need that does not override your rights, or where processing is required by law. Withdrawing consent does not affect processing already carried out lawfully and does not prevent us from retaining information that we must keep for legal or operational reasons.
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Where Information Goes
Website inquiries and insight subscriptions are stored in Supabase, added to Zoho CRM for relationship management, and routed through Netlify for internal notification. Zoho SalesIQ may support live chat. If configured, Google Analytics and Microsoft Clarity help us understand website use. We may also share information with professional advisers, contractors, or authorities when reasonably necessary and legally permitted. These recipients may process information only for the relevant service or lawful purpose. We do not sell or rent personal information.
07
International Processing
Novio serves organizations across the Caribbean and uses technology providers that may store or process information outside The Bahamas. Privacy laws in those locations may differ from Bahamian law. Where appropriate, we use provider terms, access controls, and other reasonable safeguards intended to protect information transferred or processed internationally.
08
Cookies and Similar Technologies
The website and its service providers may use cookies, local or session storage, pixels, and similar technologies for security, site operation, analytics, session insights, and live chat. Some are necessary for a requested feature to work; others help us understand and improve the website. You can limit cookies through your browser settings and use provider opt-out controls where available. Disabling a technology may affect the availability or behavior of some features.
09
Retention and Security
We keep personal information only for as long as reasonably necessary for the purposes described here, an active or prospective business relationship, applicable limitation periods, and legal, regulatory, accounting, or security requirements. Retention periods vary by record and system. We use administrative and technical safeguards designed to reduce unauthorized access, alteration, disclosure, or loss. No Internet transmission or storage system can be guaranteed completely secure.
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Your Choices and Rights
Subject to applicable law and any permitted exceptions, you may ask whether we hold personal information about you, request access to or correction of that information, object to direct marketing, withdraw consent, or request deletion where appropriate. We may need to verify your identity before acting on a request. You may unsubscribe from marketing by using the link in a message or by contacting us. You may also raise a concern with the Office of the Data Protection Commissioner of The Bahamas.
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Children and Third-Party Sites
This business website is not directed to children, and we do not knowingly collect personal information from children through it. The website may link to sites or services operated by other organizations. Their privacy practices are governed by their own notices, and Novio is not responsible for their content or handling of information.
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Changes and Contact
We may update this policy to reflect changes in our services, providers, or legal obligations. We will post the revised policy here and update the date above. For a privacy question or request, contact: Novio Group, 17/18 Elizabeth Plaza, East Bay Street, Nassau, New Providence, The Bahamas; info@noviogroup.com. Please use the subject line "Privacy Request" and do not send sensitive identity documents until we provide a secure method.
Questions about this policy?
Contact Novio Group at info@noviogroup.com for privacy-related questions, updates, or requests connected to information you have shared with us.
